2011-05-31

Help Me Help Myself


Why don't you bill my health insurance?

To:

Customer Service

From:

[Kagero]

Sent:

05/30/2011 10:02 PM
Topic: Billing

You have for years not been automatically billing my visits with Psychologist. In the past, when I have gone to see someone in person in Customer Service (or whatever else un-descriptive you have named the billing department) at X Medical Foundation that person has helpfully submitted the bill to the health insurance company, "just to see if it'll work," and it has gone through.

But I don't want to have to bring my bills in person. I want you submit my bill to the health insurance company every time without me asking you to.

One of the reasons why I see a therapist is because I have trouble paying bills, trouble calling people, trouble getting every-day, normal tasks done. I don't expect you to understand, but it would be a tremendous help to me if you did this for me because the more threatening the letters I receive are the more trouble I have dealing with them.

[My current health insurance information.]

What I'll do now:
  • I will make a payment of $500 toward my total because I can't pay the bill in full.
  • I will submit my current X Medical Foundation statement to XYZHealthcare as a claim.
What I want you to do:
  • I want you to work with me to make this process automated. I don't want to have to communicate with someone at X Medical Foundation and I don't want to have to submit claims to XYZHealthcare (find claim form on XYZHealthcare's website, print form, find bill on X Medical Foundation's website, make bill print properly, figure out which charges should be included in claim, count it up, fill out claim form, find envelope, get stamps, mail envelope.) Both of these ways require too much involvement on my part -- and triggers the anxiety that I have currently suppressed with a sedative -- and are unlikely to result in timely payment.
Please help me to pay you.

Thank you,

[Kagero]

1 comment:

  1. You'd think this'd please me, but it doesn't. It gives the impression that "ask and ye shall receive" is true. WHICH IT IS NOT. Dammit.

    ReplyDelete